Shipping Policy
Priscila Little Reborn Dolls
Order Processing & Cancellations
Orders may only be cancelled before processing begins. Our fulfillment team begins processing orders quickly, so please carefully review your order details before submitting.
- Once processing has started, orders cannot be cancelled, altered, or combined.
- If you need to make changes, the original order must be cancelled (if still unprocessed) and a new order placed.
- Shipping labels and customs documentation are automatically generated based on your order details. For legal and compliance reasons, package contents must exactly match the submitted order.
Shipping Timeframes
Orders typically ship within 1–2 business days (excluding Sundays and public holidays). Once your order ships, your tracking number is automatically emailed to you.
Local Pickup Policy
We are unable to offer local pickup at this time. All orders must be shipped. Orders must be placed online (or by phone if necessary).
USA Shipping Policy
All U.S. orders are shipped via USPS Priority Mail with delivery confirmation.
Delivery Guarantee
We guarantee that USPS will record delivery within:
- 15 business days for Priority Mail shipments
- 20 business days for First Class or Ground shipments
Business days exclude Saturdays, Sundays, and holidays. If delivery is not recorded within the applicable timeframe, we will reship your order upon request. Once tracking confirms delivery, our shipping responsibility is fulfilled.
International Shipping Policy
All international orders are shipped via USPS Priority Mail International.
International Delivery Guarantee
For international shipments, our shipping guarantee extends to confirmation that the package has arrived at:
- An ISC International Sort Facility
- An International Transfer Airport
- An International Distribution Center
- A GlobalPost Facility
Tracking will show arrival at one of these locations within 20 business days, or we will reship your order upon request. After arrival, the shipment enters the destination country’s customs system. Customs processing times vary and are outside our control, and tracking may not update again until customs processing is complete.
Customs & Duties (International Orders)
For legal and insurance purposes, we are required to declare the full value of the order (excluding shipping) on all customs documents. We cannot undervalue shipments.
Customs duties, import taxes, and handling fees are determined by your country’s regulations and are the responsibility of the customer. We do not control customs charges, import taxes, or clearance delays.
